CORPORATE POLICY

The Top Management of Q Group expresses its leadership and commitment by defining and implementing a quality policy on the basis of the following factors:

  • the analysis of the business environment;
  • the needs and the expectations of clients and other stakeholders significant for business organisation;
  • the strategies of the organisation;
  • the applicable mandatory requirements;
  • the need of continuous improvement of the Quality Management System.

 

The corporate policy provides a framework for setting quality objectives, therefore it is periodically reviewed and updated by the senior management with a dynamic approach able to grasp the changes in the company and the context the company operates in.

 

The corporate strategies are oriented towards the consolidation and development of the strengths including:

  • the ability to maintain and consolidate over time the commercial relations with clients;
  • the compliance of the product and service with clients’ needs, number of complaints contained; 
  • the ability to support the clients in defining the processes to be performed based on the result they wish to get;
  • the compliance with delivery timeframes according to schedules.

 

The strengths of Q Group lie in their relationship with their clients, including:

  • Client loyalty
  • High quality performance of products
  • Respect for delivery times
  • Cost competitiveness
  • Brand history
  • Sharing productive spaces with major customers, reducing transport costs
  • Historical and highly qualified staff
  • Direct communication between management and operators

 

The corporate structure and the human resources suitable to achieve the company objectives through:

  • technical, commercial and managerial competence (know-how);
  • multi-functional staff;
  • lean decision-making processes with the complete involvement of the corporate structure;
  • promoted innovation;
  • internal and external communication capabilities (clients, suppliers and other stakeholders).

 

The continuous improvement of the Quality Management System and its processes through the analysis of potential risks and the necessary preventive actions.

 

The management expresses a direct commitment to consolidate the strengths points and overcome the weaknesses in the system through measurement, monitoring and planning of actions aimed at continuous improvement, taking into account the main objectives of Q Group regarding:

  • the economic growth in terms of turnover;
  • the customer and other stakeholders’ satisfaction;
  • the ability to create products compliant with client specifications.